Q: How do I place an order?
A:
• Step 1: Browse our formalwear collections.
• Step 2: Select your preferred style and size.
• Step 3: Proceed to secure checkout.
• Step 4: Receive a confirmation email once placed.
Q: How long will it take to receive my dress?
A: Your total delivery time is calculated as follows:
Delivery Time = Processing Time + Shipping Time
• Processing Time: Normally 5-7 business days. This is the time it takes to prepare your order, including thorough quality checks and careful packaging.
• Standard Shipping takes 7-12 business days.
Expedited Shipping takes 5-8 business days.
• TTotal Estimated Time: 10-19 business days from order to delivery, depending on the shipping method you choose at checkout.
Q: When is the best time to order my dress?
A:
• Recommended Timeframe: 4 to 6 weeks before your event.
• Why? This ensures ample time for our crafted production, shipping, and any necessary local alterations.
Q: How accurate is the sizing?
A:
• Standard: Crafted according to U.S. formalwear sizing.
• Measure: Compare your bust, waist, and hips with our product size chart.
• Pro Tip: If between sizes, choose the larger size for easier local alterations.
Q: What if the dress doesn't fit perfectly?
A:
• Pre-Order: Reach out to our team for expert sizing advice anytime.
• Post-Delivery: If the fit isn't right, contact us to explore exchange or adjustment options.
Q: Are alterations usually necessary?
A: Yes. Minor local alterations are completely normal and expected for formal occasion dresses to achieve a flawless, custom-tailored look.
Q: What is your return policy?
A:
• 15-Day Return Guarantee: We offer a strict 15-day return window from the date of delivery. Returns or items sent back after 15 days will not be accepted.
• Customer-Reason Returns: If you wish to return an item due to personal reasons (such as incorrect size or change of mind), the customer is responsible for the return shipping costs.
• Defective or Incorrect Items: If your item arrives damaged, defective, or if the wrong item was sent, Tafortlu will fully cover the return shipping costs.
• Proof of Issue Required: When applying for a return, please provide clear photos or other evidence demonstrating the problem, including quality defects, shipping damage, or an incorrect color/style/size.
• Return Condition: All returned items must be in their original condition—unwashed, unaltered, undamaged, clean, and with all original tags and packaging intact.
• Return Tracking Number: Please provide the tracking number for your return package. Without this information, we will be unable to track your return or arrange your refund
Q: How do I process a return for a refund?
A:
Please contact us to get the return address within 15 days after receiving your order. Our return process follows these steps:
• Step 1: Contact Us via Live Chat or Email - Reach out to us through our online store live chat or email our support team at support@Tafortlu.com. Please make sure to provide your order number to initiate your return.
• Step 2: Request Approved - Our team will review your request according to our return policy.
• Step 3: Receive Return Address - Once your request is approved, we will provide you with the correct return shipping address.
• Step 4: Provide Shipping Info - Ship the package and reply to us with your return shipping information (tracking number) right away.
• Step 5: Package Received - We will process your return once the package arrives safely at our warehouse.
• Step 6: Release Refund - After a successful item inspection, your refund will be issued back to your original payment method.
Q: How do I exchange my dress?
A:
• Step 1: Contact Us via Live Chat or Email - Reach out to us through our online store live chat or email our support team at support@Tafortlu.com within 15 days of receiving your order. Please provide your order number to request an exchange.
• Step 2: Place a New Order - To secure your desired size or style before it sells out, please place a brand-new online order for the replacement dress on our website.
• Step 3: Ship and Provide Tracking - Once we approve your request and provide the return address, ship the original item back to us. Please reply to us with your return tracking number right away.
• Step 4: Receive Your Refund - Once the original dress arrives safely at our warehouse and passes inspection, a full refund for your original order will be issued back to your original payment method.
(Note: For size or preference exchanges, the customer is responsible for the return shipping costs.)